If you’re a member, follow the link below to set up now:u and start saving.

Members: step-by-step member log-in instructions and video guide

If you’re a workplace or payroll bureau, choose one of the links below.

Employers: how to set up a workplace pension in now:u

Payroll bureaus: how to set up a payroll bureau on now:u

Our dedicated page will give you the details you need to stop paying in to your pension.

You can stop paying into your now:pensions account at any time. But, if it’s been more than a month since you were enrolled, you won’t get your payments back. Your pension savings will stay invested until you retire and start to take your money, or you transfer your pension savings out to another pension.

We’re so sorry that you’re going through a loss. Call us on 0333 091 8612 and we’ll talk you through the process, step by step.

What to expect when you call us

We’ll ask for the deceased person’s details

We’ll ask for the full name, date of birth and National Insurance number of the person who has died – so it’s worth getting these together before you call. You’ll find their National Insurance number on a payslip or P60, or on letters or emails from HM Revenue & Customs (HMRC). It’s in this format: QQ 12 34 56 Y.

We’ll ask who’s dealing with their affairs

If this is you, we’ll ask you to send evidence of your identity.

If it’s someone else, please give us their contact details.

We’ll need information about the deceased person’s family and dependants

To pay money from the deceased from the person’s now:pensions account, we’ll need information about their family and dependants.

We’ll make this easier by sending you a form setting out exactly what we need. Once we’ve got the form back, we’ll check the information. This can take a couple of weeks.

We’ll work out who the money should go to

This can take a few weeks, depending on the information we’ve got.

The now:pensions Trustee has the final say over who gets this money. Under the current rules, this means it can be paid without inheritance tax (although this is expected to change from 6 April 2027). The Trustee will usually take into account any instructions the person left about who to pay the money to.

If we find you should get some or all the money

We’ll ask you to send evidence of your identity if you haven’t already.

We’ll also need bank details so we can pay the money. We’ll make all this easier by sending you a form setting out exactly what we need from you.

This can take up to a couple of months, depending on the information we’ve already got and what we need. 

Will you have to pay tax on the money?

If it’s been two years since the date we were told about the person’s death their pension savings will be taxed according to HM Revenue & Customs rules. There’s no tax to pay if we manage to pay out the money less than two years after the person’s death.

Are there any other time limits?

If we haven’t paid all the money from the now:pensions account within six years of the date of the person’s death, the now:pensions rules say we can’t make any more payments.

What about State Pension?

If the person who has died was getting a State Pension, you’ll need to tell the Pension Service they’ve died. Call the helpline on 0800 731 0469.

We’re here to support you however we can. Visit our additional support page where you can find out who to contact, what our support processes are, and how to get answers to other questions you have.