Help and support for Employers
From setting up your workplace pension scheme, through to managing contributions, and keeping your scheme compliant, our FAQs and guides are here to help.
FAQs
No. The auto enrolment thresholds remain the same for eligible, non-eligible and entitled employees, regardless of who is paying their salary. If you have already been enrolled into your employer’s workplace pension, you’ll remain a member of the scheme.
If you’re a new employee, and you’re receiving 80% of your salary, you might not meet the eligibility criteria for auto enrolment.
Yes. We can send statutory communications to your employees, including entitled workers and non-eligible jobholders who don’t join the Scheme.
We don’t charge you extra to send this information by email – either direct to each employee, if you’ve given us their email addresses, or to a common mailbox managed by your HR or payroll department. They’ll be responsible for forwarding the communications to your employees.
We want to make sure non-taxpayers don’t miss out, so we have our own tax top-up scheme.
If you haven’t paid tax on any of your UK earnings in the 2023-2024 tax year (6 April to 5 April), we promise to top up your pension savings by the amount of tax relief you’ve missed out on for that year.
To apply for your tax top-up, please fill in a claim form by 31 December 2024. You’ll need to give HM Revenue & Customs (HRMC) permission to tell us about your tax situation. You can do this on the claim form.
Our top-up only applies to the 2023-2024 tax year. From tax year 2024-2025, tax top-ups will be dealt with by HMRC.
Members can view their benefit statement on a secure online website at Statements.nowpensions.com.
- If we have their email address, we send them an email explaining how to log in to the website and see their benefit statement.
- If we don’t have an email address for them, we post a letter to their home address which explains how to log in to the website and see their benefit statement.